the rule book

Check-In Check-out

Check-In Check-out .
Check-In from 12 am to 8 pm
(unless otherwise agreed with the Management)
Check-Out ore 10.00 p.m.
(unless otherwise agreed with the Management)

Reception Welcome

On arrival, guests must provide the reception with their identity documents valid and fill out the form for the PUBLIC SECURITY and another one for the POLICY.
Accepted documents: identity card, passport or driving license.

Annullamento e Recesso

if the customer is unable to occupy the accommodation for the booked period due to difficulties with transportation, errors or other personal reasons, is not normally expected partial refund for early departures or late arrival.
We pray the kind guest to understand that the entire booked period will be charged in case of early departure.
Customers who leave early are required to pay for the room for the remaining days of the reservation in accordance with art. 1385 -1386 cc
In case of misunderstanding when booking, the management will provide different arrangement, wherever possible, in rooms or hotels equivalent or higher.
For cancellations you will be charged the entire deposit and / or, if the booking conditions provide for full payment on certain days in advance, will be charged the full amount foreseen for the stay
Exceptions to these rules are special offers such as the non-refundable rates, the early booking and similar

Restaurant

The breakfast buffet is from 7.30 am to 9.00 am
Lunch is served from 12.30 am to 1 pm
Dinner is served from 7:30 pm to 8:30 pm
We kindly ask to our dear customer to comply with the timetables, with a maximum delay of 20 minutes.

Pets are welcome

The hotel offers the opportunity to stay in their hotel small and medium size pets at this specific conditions:
Management must be informed of the presence of the pet at the time of booking.
The cost charged per day per room for every animal refers to the time spent in cleaning the room, they will not be provided any food or pet bed.
Medium size pet € 10.00 per day
Small size pet € 5.00 per day


The customer within the tourist accommodation, shall provide to keep the pets in a way that not to cause harassment and damage to customers and to the hotel.
Pets are not allowed genzianella in spaces of common use.


Have access to the hotel, only pets in accordance with the rules laid down in the hygiene regulations and the laws in force.
The Management has the right to require an indemnity or compensation for any damage caused to the structure.

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Privacy

The right to protection of personal data of each client is guaranteed from compliance with provisions of the law 196/2003.

 

Ban smoking

Ban smoking

All indoor areas of the hotel including guest rooms are non-smoking (art.51 3 of the Law 16/01/03).
Guests are kindly requested to smoke in the outdoor areas of the hotel.

Reservation

Reservations can be made in the following ways:
A.) Directly in the hotel: Simply joining the customer and completing the identification sheet.

B.) By phone, fax or e-mail: in this case the reservation is completed and concluded when the customer sends a copy of the payment of the deposit by bank transfer or money order previously agreed with the management.


Payment

We accept the following payment methods
CASH
BANK CHECKS
ATMS
CREDIT CARDS (Visa, Mastercard)
BANK TRANSFER :
Banca Sella Agency Borgosesia
Iban


Hours of silence

During the hours 2.30 pm to 4:30 pm and 11:00 p.m. to 8:00 am we kindly ask customers to observe appropriate behavior to ensure that it does not disturb the rest of the guests (including the high tone of voice). The use of television or radio is allowed with extreme moderation and in any case in full compliance with hours of silence.


Internet Wi-Fi

The hotel offers to its customers the possibility to use the WIFI service. This service is subject to the request for a password that the customer can request at reception.


Amendments to regulation

The management reserves the right to modify at any time these Regulations, which will be displayed at the entrance and published on the website of the hotel.


Complete rugulation (italian only)

Chiudi finestra